Refund policy

At Prolift, we value your satisfaction and strive to deliver high-quality products. Please read our policy carefully before making a purchase.

1. Return Policy

Product return window is 48 hours from the date of product delivered.

2. Exchange Policy

  • Exchange is available only for size issues of the same product.

  • A ₹99 exchange fee will be charged for reverse shipment.

  • If the requested size or color is unavailable, a store credit will be issued for the product value.

  • The exchange process may take 15–20 days from the date of pickup.

  • Exchange will proceed only after a full quality check of the returned product to ensure it is unused, unwashed, and in original condition.

  • No exchange and return on product priced ₹699 and below.

Non-Returnable Items Policy

Please note that products purchased from our store are not eligible for return in the following cases:

  • Change of mind after placing the order
  • Preference change or personal dislike
  • Any reason other than a genuine product issue
  • Innerwear products are strictly non-returnable due to hygiene reasons

We request customers to carefully review product details before placing the order.

3. Cash on Delivery (COD) Orders

  • A ₹59 COD fee is applicable on all COD orders.

  • The COD fee is non-refundable under any circumstances.

4. Refund Policy

  • No cash or bank refunds are issued.

  • All eligible refunds will be processed only as store credit, which can be used for future purchases on our website.

  • To redeem your store credit while shopping, please visit the “Gift Card” section at checkout . From there, you can redeem your store credit for purchase and use it during checkout.

5. Conditions for Exchange

  • The product must be unused, unwashed, and in its original packaging with all tags intact.

  • Exchanges will not be accepted for items showing signs of wear, damage, or stains.

6. Processing Time

  • Once your exchange request is approved, the process may take 15–20 business days from the date of pickup.

Returns  are accepted only in the following cases:

  • Manufacturing defect in the product
  • Wrong product shipped by our team

 

Prepaid orders returned due to NDR or failed delivery will have ₹99 courier charges deducted from the refund amount.

To request an exchange, simply log in to your account on our Shopify store and navigate to your order details. From there, you can select the product you wish to exchange and submit your request by following the on-screen instructions. Once your exchange request is approved, we’ll guide you through the next steps to ensure a smooth and hassle-free process.

Final Sale Items — such as accessories, innerwear, and discounted items — are not eligible for return, exchange, or refund under any circumstances.